PawTracker
Last Updated: July 28, 2026
These Terms of Service (the "Terms") govern your access to and use of the PawTracker software-as-a-service platform (the "Service").
The Service is owned and operated by Aurélie Duynslaeger, trading under the commercial name Motion Lab, a French sole proprietorship (micro-entreprise), SIRET number 937 550 333 00010, having its registered address at 3 avenue Albert Bourgois, 59390 Sailly-lez-Lannoy, France ("PawTracker", "we", "us", or "our").
By creating an account, clicking "I Agree", or otherwise accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.
The Service is a business-to-business (B2B) software solution designed exclusively for professionals operating in the pet care industry (including, but not limited to, dog trainers, animal behaviorists, pet sitters, dog daycare providers, and boarding facilities). By accessing or using the Service, you represent and warrant that:
If you are an individual consumer using the platform for non-professional or household purposes, you are not authorized to use the Service.
These Terms are supplemented by our General Terms of Sale (applicable to paid subscriptions) and our Privacy Policy. In the event of a conflict between these Terms and the General Terms of Sale, the General Terms of Sale shall prevail regarding billing and subscription matters.
Throughout these Terms, capitalized terms shall have the following meanings:
To access the Service, you must register for an Account by providing a valid email address, password, and any other required registration information. You agree to provide accurate, complete, and up-to-date information and to update such information promptly should it change.
You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your Account. You agree to notify us immediately at contact@pawtracker.fr if you suspect or become aware of any unauthorized access to or use of your Account.
PawTracker reserves the right, in its sole discretion, to decline account registration or suspend access if we reasonably believe that an Account is being created for personal/non-professional use, or in violation of these Terms.
PawTracker is a cloud-based software solution designed to streamline pet care business operations. Key functionalities include, but are not limited to:
We continuously improve the Service. PawTracker reserves the right to modify, add, or remove features, or update the platform’s technical parameters at any time. We will notify you of any material changes that significantly alter the core functionality of the Service.
You agree to use the Service strictly in compliance with applicable laws and regulations and solely for your internal business operations.
You represent and warrant that you own or have obtained all necessary rights, permissions, consents, and legal bases required under applicable data protection laws to collect, input, process, and share all Customer Data (including personal data of pet owners) submitted to the Service.
You shall not, and shall not permit any third party to:
You remain solely responsible for the accuracy, quality, and legality of all Customer Data, Pet Profiles, and Reports created or distributed through your Account.
The Service, including its software, source code, underlying architecture, user interfaces, branding, domain names, and technical design, is and remains the exclusive property of PawTracker and its licensors. Except for the explicit rights granted in Section 6.2, nothing in these Terms transfers any ownership rights to you.
Subject to your compliance with these Terms, PawTracker grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Service during your subscription term solely for your internal business operations.
You retain all ownership rights in and to your Customer Data. You grant PawTracker a worldwide, royalty-free, limited license to host, store, copy, transmit, format, display, and process your Customer Data solely as necessary to provide, maintain, secure, and improve the Service, or as required by law.
Our collection and use of personal data concerning you as an Account holder are governed by our Privacy Policy, available at [Insert Link].
To the extent that Customer Data includes personal data of third parties (e.g., pet owners’ contact information, addresses, or photos):
You acknowledge your responsibility to fulfill all notice and consent obligations toward your end-clients in accordance with applicable privacy laws.
PawTracker uses commercially reasonable efforts to make the Service available continuously. However, access may be temporarily interrupted due to scheduled maintenance, system updates, emergency repairs, or server failures beyond our reasonable control.
Unless otherwise set forth in a separate Service Level Agreement (SLA), the Service is provided without guaranteed uptime thresholds.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.
PAWTRACKER EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, ENTIRELY SECURE, OR THAT REPORTS GENERATED BY THE SERVICE WILL MEET YOUR SPECIFIC LEGAL OR BUSINESS REQUIREMENTS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL PAWTRACKER, ITS AFFILIATES, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, COVER, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
PAWTRACKER’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO PAWTRACKER IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
PawTracker reserves the right to suspend or terminate your Account and access to the Service immediately, upon written notice, if you commit a material breach of these Terms (including non-payment of fees, unauthorized access, or illegal activity).
Upon termination or expiration of your Account, your right to access and use the Service will cease immediately. Provisions of these Terms that by their nature should survive termination shall survive (including Intellectual Property, Disclaimer of Warranties, Limitation of Liability, and Governing Law).
PawTracker reserves the right to modify these Terms at any time. We will notify you of any material changes by sending an email to the address associated with your Account or by displaying a prominent notice within the Service at least thirty (30) days prior to the effective date of the changes.
Your continued use of the Service following the effective date of the updated Terms constitutes your binding acceptance of the changes.
These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of France, without giving effect to any choice-of-law or conflict-of-law principles.
The parties agree that the competent courts located within the jurisdiction of PawTracker's registered seat (Lille, France) shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, except where imperative legal provisions dictate otherwise.
If you have any questions or concerns regarding these Terms, please contact us at: